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When is support available?
Our Telegram bot answers around the clock. Emails are answered within 24 hours. Support is the same on every plan, free included.
I paid but my plan isn't active yet.
Crypto payments activate as soon as the network confirms them, usually within a few minutes. If it takes longer, send us your payment ID from the Account page and we'll check it right away.
Can I get a refund?
No. Every payment is final and non-refundable, including unused days and searches. If a payment went through but your plan didn't switch on, we activate it: send us the payment ID. See the Terms.
How do I get my data removed?
Use the removal page: once you confirm your email, your Discord ID is hidden from every DisDog search, for everyone. Remove my data